Online event
AI for customer service: Faster responses and better experiences
Wednesday 25 November at 10:00AM
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Used effectively, AI can help businesses meet those expectations while allowing customer service teams to spend more time on complex enquiries, relationship building and the moments where human judgement and empathy matter most.
What you’ll learn
- Identify customer service tasks where AI can reduce manual work and improve response times.
- Learn how to use AI to create consistent, personalised and on-brand customer communications.
- Understand how to combine AI automation with human oversight to deliver better customer experiences.
Description
Customer expectations are rising, but delivering faster, more personalised service doesn't have to mean increasing headcount. AI is giving businesses new ways to support customers, reduce repetitive work and help service teams focus their time where human expertise matters most.
This practical webinar explores how AI can be used throughout the customer service journey, from drafting accurate responses and summarising conversations to analysing customer feedback, building knowledge assistants and automating common enquiries. We'll also look at how businesses can maintain their brand voice and create appropriate safeguards so that AI enhances, rather than compromises, the customer experience.
Through practical demonstrations and real-world examples, you'll discover where AI can deliver immediate value and where human involvement remains essential. Whether you're looking to improve response times, increase consistency or help your team manage growing customer demand, you'll leave with practical ideas for introducing AI into customer service responsibly and effectively.
Speakers
Jai Khan
AI Business Director, Push
Jai brings over 15 years of expertise in digital marketing and business development. Starting his journey as an account manager, Jai quickly established himself as a leader, shaping the company’s new business and internal marketing strategies.
As the first point of contact for businesses approaching Push, Jai has gained exposure to a wide variety of industries. This experience has enabled him to identify emerging trends in business behavior and anticipate client challenges. He has been at the forefront of Push’s comprehensive AI and digital marketing audits, reviewing thousands of accounts and helping businesses pinpoint critical opportunities for growth.
Jai’s keen eye for detail and proactive mindset make him an expert in spotting common marketing missteps and encouraging clients to embrace new opportunities before their competitors do. His leadership in developing innovative strategies has contributed to Push’s reputation as a pioneer in AI-driven marketing.
Jai’s commitment to client success and innovation continues to drive Push’s mission, delivering cutting-edge marketing solutions and measurable results for clients worldwide.