Germany - The University of Hamburg (hereinafter referred to as "UHH") is a university of excellence with me

Description

As a university of excellence with more than 43,000 students and approx. 6,000 employees (including approx. 2,300 administrative staff excluding the UKE), the University of Hamburg (hereinafter referred to as "UHH") is one of the strongest research universities in Germany and also one of the largest educational institutions in northern Germany. With its concept of a "flagship university" in the Hamburg metropolitan region, it cultivates innovative and cooperative links with scientific and non-scientific partners. It produces for the location - but also nationally and internationally - the future-oriented social goods of education, knowledge and the exchange of knowledge under the guiding principle of sustainability.

As part of digitization projects in the administration of the University of Hamburg, a CRM system is to be introduced in the university administration in the project "CRM@UHH - Introduction of a Customer Relationship Management System at the UHH".

The project is divided into the following phases:

1. conception (approx. 3 months)
As part of the integration, the conceptual design is expected to take place from June 2025. This section of phase 1 begins with the signing of the contract and ends with the final acceptance of the concepts. Phase 1 includes work package 1: "Conception".

2. realization, test and release (approx. 2 months)
Another component of the integration phase is realization, testing and release. The integration phase is completed when the tests have been carried out successfully and the implemented solution can therefore be accepted. As part of the second phase, an explicit distinction is made between work package 2: "Implementation" and work package 3: "Test & Release".

3rd establishment phase (approx. 4 months)
In the establishment phase, the focus is on going live, which includes managing the data of external service recipients as well as training measures and data protection and IT security aspects. The establishment phase is considered successfully completed as soon as the pilot processes can use the CRM system in accordance with the target concept. This phase includes the provision of around 60 licenses with the option to expand to up to 150 licenses. The transitions between the integration and establishment phases are fluid and may include optional services. During the establishment phase, an explicit distinction is made between work package 4: "Going live including training" and work package 5: "Go-live".

4. ongoing phase (approx. 1 year with option to extend)
The ongoing phase is no longer part of the project. At the beginning of this expansion phase, the line work of the specialist responsibility begins. This is responsible for the connection of further users, e.g. internal service recipients, the expansion of the system and the strategic further development of CRM at the University of Hamburg.

The technical, functional, qualitative-strategic requirements for the CRM system and its design to meet the specific needs of Universität Hamburg as well as the requirements for the services to be provided by the implementation partner in this context are specified in more detail in the documents Specifications and Contract Terms (DRAFT), CRM@UHH_Anforderungskatalog (Excel format) and the EVB-IT Cloud Contract including attachments.

With regard to the CRM@UHH_Anforderungskatalog, we explicitly point out that the requirements catalog contains exclusion criteria. The exclusion criteria must be completed during the initial offer phase. Failure to comply with exclusion criteria will result in exclusion from the further procedure. These can already be viewed in the invitation to tender.

Opportunity closing date

13 January 2025

Value of contract

to be confirmed