Germany - Provision of Internal Mail Services

Description

The ECB is seeking a candidate who will handle the sorting and distribution of all incoming post (letters, packages, courier deliveries, registered letters) from the Mail Distribution Centre located in the ECB’s Main Building as well as the processing of all outgoing post. The contractor shall provide these services autonomously as a managed service by set service levels and KPI`s.The Candidate shall be able to provide the services in-house at the ECB’s premises.The services will be delivered mainly for the three premises of the ECB in Frankfurt am Main:— the Main Building (MB) on Sonnemannstrasse 20,— the Eurotower (ET) on Kaiserstrasse 29 and— the Japan Center (JC) at Taunustor 2.Some of the services could occasionally be required at external venues, also outside the Rhine-Main area.Staff presence for the services covered under the contract will be required from Monday to Friday 07:00 to 18:00.
The scope of this contract covers a broad range of tasks:— daily collection and transportation to and from the Frankfurt Mail Sorting Centre;— distribution of external and internal mail throughout the ECB. This is currently performed with 4 distribution rounds per day where incoming post is delivered, and outgoing post collected from the mail distribution points on each floor;— mail shuttle between buildings to distribute internally processed mail between the ECB’s buildings;— regional courier services (an on-demand service) to send items via courier within the Rhine-Main area;— periodic collection of customer feedback;— optional: scanning of incoming post.The successful candidate shall provide key staff with German and English language skills, more information and details of the above services will be provided at a later stage in the Invitation to Tender.The successful candidate shall operate the services under its own responsibility and shall in particular provide the staff, the supervision, the management skills and the resources to ensure that the services are delivered in accordance with the ECB requirements.Tenderers are hereby informed that the take-over of the services from the current contractor may be qualified as a transfer of undertaking within the meaning of Article 1 of the Directive on the transfer of undertakings and the corresponding provisions of national law (e.g. Section 613a of the German Civil Code). This means that the successful tenderers may be obliged to take over all staff engaged by the current contractors for the performance of the contract. The staff may, however, raise objections against the transfer of their employment relationship.

Opportunity closing date

20 December 2021

Value of contract

£1m-5m