Germany - peripherals

Description

Stadtwerke Augsburg Holding GmbH plans to have the entire operation of the document processing equipment performed by an external service provider as part of a rental agreement in conjunction with a full-service agreement.1 All equipment is procured under a rental agreement which includes the following services:1. procurement of hardware including service and maintenance of the equipment 2. procurement of software solutions (e.g. authentication on the equipment via RFID, pull printing, equipment management software) 3. automated procurement of consumables (without paper) 4. operation, maintenance, repair and support of the equipment fleet and associated software in the AG's network.The objective is the implementation of an economical, uniform and high-quality output management service taking into account current technologies. The scope of services and the expectations of the service quality and interfaces are briefly described below:- Provision of printers,- Provision of multifunction devices for printing, copying, faxing and scanning requirements,- Connection of the printing systems to existing applications and printing processes incl. the necessary conversions (support of the AG in the possibly necessary conversion of print settings (e.g. tray selection, letterhead printing) for applications (e.g. SAP)),- implementation of an operating model including:-- connection of the new print infrastructure to the existing applications: Windows fat clients and Citrix terminal server landscape, SAP via StreamServe. The current specialist control of the existing Lexmark devices must be adapted,-- connection of the new printing infrastructure to the existing server and network landscape: Windows Server from version 2008 or higher, DHCP, Active Directory, DNS, Mac filtering, network segmentation in IP subnets, -- use of a uniform printer driver for all end devices offered, -- operation of the printing infrastructure, device management and maintenance of the device security by the AN (e.g. B. Consistent device configuration according to agreement, security-relevant firmware updates), -- Printing infrastructure support including software components Monday through Thursday, 8:00 a.m. to 4:00 p.m., Friday, 8 March 201000 a.m. to 12 noon, -- An automatic call-off system for maintenance and consumables, -- Delivery of consumables (excl. paper, incl. staples) to predefined addresses, -- Performing proactive maintenance services incl. Replacement of the required maintenance components on the devices by authorized service technicians, -- Ensuring a central service contact person/service manager, -- Ensuring cost transparency via a simplified and clearly structured billing model, -- A future invoicing of the printed pages based on cost centers according to the costs-by-cause principle must be technically possible, -- Reports incl. Utilization of the operated devices, -- Improvement of the IT security standards through authentication and pull-printing for the desired devices of the respective categories, -- Scan to mail, fax server (Ferrari-Fax), folder (FTP) after authentication, -- Server-based system for printing mobile devices via App (iOS and Android, e.g. own devices in the WLAN) and parallel via e-mail (e.g. Guest printing), -- A standardized service level agreement, -- Installation and configuration of new devices, -- Relocation and possible interim storage at AN during the contract term, -- Operation of a central device management software, in particular for device configuration, for firmware updates and error analyses, -- Demonstration of the devices and offered software solutions, -- Detailed proof of concept in the productive environment (first placed bidder after evaluation of the bids and demonstration), -- Rollout planning and implementation of the new printer landscape, -- Dismantling of old devices and data deletion at the end of the contract.

Opportunity closing date

06 May 2019

Value of contract

to be confirmed