Outsourcing of communication and information systems (CIS)

Description

1. Introduction

The NATO Communication and Information Agency (NCIA) is the contracting agency for the NATO Headquarters Sarajevo (NHQSa)/ European Union Force (EUFOR) Communications and Information systems (CIS) Outsourcing Services detailed in this document. NCIA is the Administrator of this CIS Outsourcing contract.

2. Background

1. The NATO and EUFOR activities in Bosnia & Herzegovina consist of two distinct operations: NATO activities span both Camp Butmir and Bldg 001 NATO Advisory Team (NAT) Sarajevo, while EUFOR are currently located only at Camp Butmir with a small presence at Sarajevo International Airport.
2. The EUFOR mission in Bosnia & Herzegovina is know as Operation ALTHEA.
3. The NATO Headquarters in Sarajevo, which in addition to being tasked with CIS support to Operation Althea has a primary mission of defence reform in Bosnia & Herzegovina.
4. Operation ALTHEA is carried out with SUPPORT FROM to NATO assets and capabilities, on the basis agreed with NATO ("Berlin Plus"). Therefore, all CIS services for EUFOR are managed by NATO HQ Sarajevo.
5. The headquarters of both NATO HQ Sarajevo and the European Union Forces (NHQ Sa/EUFOR) are co-located at Camp Butmir. Sarajevo has an international airport connecting to several European destinations.
6. NATO only provides CIS services and funding to the NATO/EUFOR Crisis Establishment (CE), approved National Support Units and third party organizations as authorized by JFC Naples.
7. The end user community is made up from a wide variety of nations, the rotation times in theatre for military personnel is between 4 and 12 months. This results in a high turnover of end user accounts and the need for increased end user support. While the working language is English, individual proficiency may vary.

3. Locations

3.1. Camp ButmirLocated in the Krtelji b.b., Butmir suburb of Sarajevo, Bosnia & Herzegovina. At the beginning of 2024 some 1200 NATO and EUFOR personnel are stationed at Camp Butmir of whom approximately 500 are users of the ADP equipment and have accounts across three major network domains. Most users are located in Building 200, the headquarters building.

3.2. Building 001 – NATO Advisory Team Sarajevo (NAT)Building 001 is located within the Bosnian Federation Ministry of Defence at Graditeljstvo, Hamidije Kresevljakovica 96, Sarajevo, Bosnia & Herzegovina. The NATO offices occupy part of the upper floor at the rear of the building where approximately 35 NATO staff are employed.

3.3. Sarajevo International Airport1 (one) standalone PC and 1 (one) printer. are located at the Sarajevo International Airport connected to the internet via an ISP. If service is required, the PC will be brought to Camp Butmir by the user.

3.4. NATO Advisory Team (NAT) LNO Banja LukaThe NAT LNO team in Banja Luka is located at Kraljice Marije 8, 7800, Banja Luka, Bosnia & Herzegovina. The team has the use of 1(one) NATO owned standalone workstation and 1 (one) printer. Unless specifically tasked and funded, support to this location shall be limited to repair of these devices should they be brought to Camp Butmir by the User.

3.5. Other locationsSome equipment described in this SoW, normally PCs, may be located and used at other NHQ Sa & EUFOR locations in Bosnia & Herzegovina. Unless specifically tasked and funded, or otherwise specified in this Statement of Work support to these locations shall be limited to repair of these items should they be brought to Camp Butmir by the User.

3.6. EU External SitesAs detailed in Annex C the EUFOR Mission Secret network extends to support EU Staff Group (EU SG) located and hosted in SHAPE, Mons and EU Command Element (EU CE) located and hosted by JFC Naples. A further extension from EU Staff Group (EUSG) to EU Military Staff (EU MS) in Brussels is in place Day to day support for these users andinstallations is principally based on remote access and VMware implementations. Up to four maintenance visits to each location per year should be performed by the Contractor at no additional cost to the Purchaser. For the maintenance visits scope, EUSG and EUMS sites will be considered as one location. Maintenance visits should not exceed four days included travel and require only one staff member to travel. Should additional visits be required these shall be the subject of a separate tasker and additional funding. 

4. Project Scope

4.1. The Contractor shall provide full Level 1 and Level 2 Operations and Maintenance (O&M) of all systems, services and facilities located in the specified National locations. This effort includes day-to-day system operation, management, maintenance, technical assistance and the provision of required support personnel, as further described in this document, including:

4.2. Work Space Services and End User Devices, but not limited to:• Laptops and Workstations• Laptop and Workstation peripheral devices:o Keyboardso Monitorso Miceo KVM switcheso Desk Top Uninterupted Power Supplies (where deployed)o HeadSeto Web Cameraso Speakers• VOIP/ VOSIP phones• VTC systems/ facilities• MultiFunctional Printers and Scanners• Mobile Phones• Cabling and access points.

4.3. Back End Infrastructure in Host Nation Locations, but not limited to:• Uninterupted Power Supplies• Routers• Switches• Firewalls• Crypto Systems• Servers and Mass Storage devices• Cabling and access points.

4.4. Deployable CIS Systems, but not limited to:• Theatre Liason Kits (TLK)• Tactical Satallite Systems (TACSAT)• INMARSAT• Harris Radios.

4.5. Security domains or networks in Host Nation locations:• EUFOR Secret network: Used by the personnel deployed under the EUFOR Crisis Establishment (CE).• NATO Secret network: Used by the personnel deployed under the NATO CE.• NATO Unclassified network: Used by all NATO, EUFOR personnel including Local Civilian Hires (LCHs).

4.6. Equipment excluded from the Contractor’s Responsibility:

4.6.1. Miscellaneous equipment directly related to building infrastructure:• Prime power• Room/Building UPS• Building Air Conditioning.

4.7. While several network providers, provide leased circuits in theatre, the CIS services under this scope are through a commercial service-provisioning contract.

4.8. With the exception of the network providers, the Contractor shall liaise and perform a knowledge transfer between him (the Contractor) and the commercial service providers on all CIS systems that are part of this contract.

4.9. In addition to commercially delivered services, all other CIS services are delivered by NATO service providers.

4.10. The Contractor shall liaise and perform a knowledge transfer between him (the Contractor) and the NATO service providers on all CIS systems that are part of this contract.

4.11. Provision of new services and products not mentioned herein, will be treated as an option based on a formal request by the Purchaser.

4.12. Physical Boundaries of the Contractor’s Responsibility4.12.1. The Contractor shall be responsible for all CIS Equipment, its connectivity, the equipment on either end; all equipment listed in this section and everything in between unless specifically excluded.4.12.2. The Contractor’s responsibility shall end at where the physical media is the responsibility of an external provider.4.12.3. The Contractor shall not be responsible for troubleshooting, incident or problem resolution on a device where access permissions have been denied by the Purchaser or where support responsibility lies with the Purchaser, an external agency or another Contractor.

NCI Agency Reference #: IFB-CO-422183-CIS O&M

Opportunity closing date

12 August 2023

Value of contract

£5m-50m

The buyer is happy to talk to

manufacturers, wholesalers, distributors, agents, consultants