France - Other community, social and personal services

Description

La Poste wishes to entrust a service provider with a social and digital mediation mission to improve the reception and support of vulnerable groups when carrying out postal operations in post offices and to facilitate the autonomy of vulnerable groups through workshops. The post offices concerned are located in the regions of Brittany, Pays de la Loire, Centre-Val de Loire and Normandy. This European contract notice will consist of 31 lots spread over the four regions mentioned above.
La Poste wishes to entrust a service provider with social and digital mediation missions in several post offices in the north-west of France for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services as well as digital workshops for six post offices in Caen:- Caen Chemin Vert,- Caen Grace de Dieu,- Caen Gambetta,- Caen Guérinière,- Hérouville-Saint-Clair,- Caen Pierre Heuze. The services to be provided will be described in more detail in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in managing incivilities. Their role is to assist customers in vulnerable situations in order to make them autonomous in their knowledge and use of La Poste's services and products. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures. The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces);- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment);- directing customers, identifying the support solution best suited to the expected needs;- providing support (reassuring, providing occasional help with a service).Organize digital workshops to accompany customers in vulnerable situations in order to make them autonomous in the knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital mediation missions for post offices in the North West of France for its vulnerable customers, in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services as well as digital workshops for a post office in Orne-Alençon Perseigne. The services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to support its customers must have dual social and digital skills and be trained in managing incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing occasional assistance on a service) - organising digital workshops to support customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services in 5 post offices:CHERBOURG EN COTENTINOCTEVILLE LES PROVINCESCOUTANCESST Lô PRINCIPALST Lô VAL ST JEANThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services in 4 post offices in the Channel:- BREHAL- MONTMARTIN- SAINT-SAUVEUR LENDELIN- LA HAYE -PESNELThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers, in order to improve the reception and support of these people when carrying out postal operations in post offices.This lot concerns social and digital mediation services for an office in Seine-Maritime:- ROUEN CHATELETThe services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing occasional assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing occasional assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for 2 post offices in St Etienne du Rouvray:- ST ETIENNE DU ROUVRAY PRINCIPAL- ST ETIENNE DU ROUVRAY CARNOTThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing occasional assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing occasional assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for the VERNON post office. The services to be carried out will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained to manage incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services in 2 post offices:- VAL DE REUIL- LOUVIERSL the services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer. the mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services in 5 post offices:- LUCE- LUCE LES ARCADES- VERNOUILLET LES CORVEES- VERNOUILLET PS- MAINVILLIERSL The services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for 3 post offices in DREUX:- DREUX LES BATES- DREUX LE MOULEC- DREUX PARISISThe services to be provided will be more fully detailed in the specifications given to candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for 3 post offices:- VIERZON PRINCIPAL- BOURGES CHANCELLERIE- BOURGES GIBJONCSThe services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit a bid. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for the CHATEAUROUX ST JEAN post office. The services to be provided will be described in greater detail in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for 4 post offices: ORLEANS UNIVERSITY - ORLEANS ARGONNE - ST JEAN DE LA RUELLE ESPERE - PITHIVIERSL The services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for 5 post offices: RENNES LE GAST- VILLEJEAN - CRIMEE - CLEUNAY - LE LANDRELThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for 4 post offices in NANTES:- NANTES Bretagne- NANTES Bellevue- NANTES Jules Verne- NANTES MalakoffThe services to be provided will be described in more detail in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained to manage incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for 2 post offices in NANTES:- NANTES CHAUVINIERE- NANTES BEAUSEJOURThe services to be carried out will be more fully detailed in the specifications given to the candidates admitted to submit a bid. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for 5 post offices: ST NAZAIRE RépubliqueThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for the REZE CHÂTEAULES post office. The services to be provided will be described in more detail in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among the customers of the post office (informing, presenting the range of services on offer, helping them to use the digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- guiding customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing one-off assistance on a service) La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN POST OFFICEs for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This lot concerns social and digital mediation services for 2 post offices in VENDEE:- LA ROCHE SUR YON CLEMENCEAU- LA ROCHE SUR YON LA GARENNELeservices to be carried out will be more fully detailed in the specifications given to candidates admitted to submit an offer. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs - accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital mediation missions in NORTHWESTERN post offices for its vulnerable customers in order to improve the reception and support of these people during postal operations in post offices.This package covers social and digital mediation services for the post offices of:LE MANS VauguyonLE MANS République MANS SablonsALLONESThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for the post offices of LAVAL HÔTEL DE VILLE - LAVAL ST NICOLASThe services to be provided will be described in greater detail in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for the post offices of LAVAL HÔTEL DE VILLE - LAVAL ST NICOLASThe services to be provided will be described in greater detail in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces),- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment),- orienting customers, identifying the support solution best suited to the expected needs,- accompanying (reassuring, providing occasional help with a service),- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste wishes to entrust a service provider with social and digital mediation missions for its vulnerable customers in NORTHWEST France post offices in order to improve the reception and support of these people during postal operations in post offices. This package concerns social and digital mediation services for the ST PIERRE DES CORPS post office.The services to be provided will be set out in greater detail in the specifications given to candidates eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for the post office of JOUE LES TOURSLES The services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This lot concerns social and digital mediation services for the post offices of:- ANGERS Bamako- ANGERS Belle Beille- ANGERS Montplaisir- ANGERS St MichelThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to accompany its customers must have dual social and digital skills and be trained in the management of incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for the ANGERS Ralliement post officeThe services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have dual social and digital skills and be trained to manage incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools. La Poste would like to entrust a service provider with social and digital mediation missions in North-Western post offices for its vulnerable customers in order to improve the reception and support of these people when carrying out postal operations in post offices.This package covers social and digital mediation services for the TRELAZEL post office. The services to be provided will be more fully detailed in the specifications given to candidates who are eligible to submit a bid. The mediators used by La Poste to assist its customers must have both social and digital skills and be trained in managing incivilities. Their role is to assist customers in vulnerable situations in order to help them become more aware of and use La Poste's services and products independently. When necessary, the mediators welcome and guide customers who speak little or no French. The mediators also help to inform and direct customers to the appropriate structures.The missions that may be ordered are as follows:- raising awareness among customers of the post office (informing, presenting the service offer, helping them to use digital spaces)- detecting needs (assessing levels of autonomy, qualifying the level of access and equipment)- orienting customers, identifying the support solution best suited to the expected needs- accompanying (reassuring, providing occasional help with a service)- organising digital workshops to accompany customers in vulnerable situations in order to make them autonomous in their knowledge and use of digital tools.

Opportunity closing date

20 November 2020

Value of contract

to be confirmed