France - Miscellaneous software and computer systems
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Details
Provided by
- Opportunity closing date
- 12 April 2019
- Opportunity publication date
- 23 March 2019
- Category
- 48900000
- Value of contract
- £1m-5m
- Your guide to exporting
Description
The solution to be provided, implemented and maintained in operational conditions must be capable of being implemented:- 24/7 collection on gas security emergency numbers,- routing calls to available advisers,- recording calls (with retention),- managing flash messages broadcast on the IVR,- monitoring the solution to facilitate tray management,- the provision of computer telephony coupling tools for the integration of a telephone banner,- the provision and maintenance of the necessary equipment (IP telephones, supervision screens),- the provision of IVR services for self-reading allowing the entry of information with coupling to the GRDF IS,- the provision of additional services such as Web Callback.
- Opportunity closing date
- 12 April 2019
- Value of contract
- £1m-5m
About the buyer
- Address
- GRDF 6 rue Condorcet Paris 75009 France
- Contact
- beatrice.vellin@grdf.fr
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