Norway - Energy-efficiency consultancy services

Description

The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova's response service ('the Response Service') on behalf of Enova.
The purpose of the procurement is for Enova to enter into a contract with a tenderer that will undertake the operation of Enova's response service ('the Response Service') on behalf of Enova.The assignment (the service provision) includes guidelines on Enova’s support offer and the Energy Labelling Scheme, as well as general consulting on topics in Enova’s work areas. The service provision is connected to incoming and outgoing telephone enquiries, email and internet enquiries (chat and social media). Whilst carrying out the assignment, the tenderer will serve incoming and outgoing enquiries for Enova with set requirements for customer statistics, including response time and customer satisfaction.It is a prerequisite that tenderers have the necessary understanding of Enova's framework terms, and is familiar with the goals of the Energy Fund as stated in Ot.prp.no. 35 (2000-2001) and Inst. O. no. 59 (2000 – 2001). Tenderers are also expected t have good insight in the white paper Climate Plan for 2021–2030 (Meld. St. 13 (2020-2021)) and Energy for Work - long term value creation from Norwegian energy resources (Meld. St. 36 (2020 -2021)), as well as current contracts between Enova and KLD. It is a prerequisite that tenderers are familiar with relevant EU directives and that tenderers have relevant knowledge on the Energy Labelling Scheme for buildings and energy assessments of technical installations in buildings. Note that new main documents can be added in the contract period.The tenderer will be obliged to operate Enova’s response service in such a manner that the activity contributes to the fulfilment of Enova’s objectives. See the specification in the tender documentation for further information on the scope and content.The current contract period expires on 31.12.2023. The tenderer will be expected to be operative on 01.01.2024 at the latest.

Opportunity closing date

23 August 2023

Value of contract

to be confirmed