Germany - Education and vocational training

Description

Stromnetz Hamburg GmbH ("SNH") invites tenders for the period 01.01.2024 - 31.12.2024 as well as the option to extend the contract by 2 x 2 years for further training requirements, training, coaching and certification (hereinafter referred to as "measures") in 9 lots:Lot 1 - Communication and interactionLot 2 - Personal development and self-managementLot 3 - HealthLot 4 - Leadership developmentLot 5 - Modern working environmentsLot 6 - General managementLot 7 - DigitalLot 8 - Project managementLot 9 - Coaching and mediationThe establishment of a pool of further training service providers is planned. The number of framework agreements to be concluded for each lot is specified in the respective lots. The decision to award the contract will be made on a lot-by-lot basis, so that a bidder has the option of being awarded several lots.SNH intends to build up an internal training catalog, which will require changes and adjustments within the contract period. Prior to the inclusion of SNH-specific content in the continuing education catalog, the contracting agency will conduct "mini-inquiries" among the framework agreement partners. The agreed prices and agreements apply unchanged, the qualitative differences of the framework contract partners are evaluated in these mini-inquiries. For this purpose, SNH prepares an evaluation matrix which is made available to the framework agreement partners in the course of the mini-enquiries. The framework agreement partner who has been awarded the contract for a specific measure will carry it out within the contract period of the framework agreement. SNH is further entitled to participate in the bidder's open seminars (standard seminars), provided they are offered. For this purpose, the bidder will communicate a discount rate on its respective seminar prices.
Communication and interactions are key factors for a successful daily work routine. These trainings are intended to support employees* to improve their communication and interaction skills in different contexts, to reflect on their appearance and impact, and to optimize their interaction in moderation and presentation. The training courses should cover the following topics, among others:- Enhancement of communication skills (e.g. basics of communication, preparation, execution and control of conversations, comprehensible argumentation even in difficult conversation situations, reflection on one's own communication style) - Conducting conversations and negotiations (e.g. Customer communication and customer orientation, conducting employee and feedback discussions, communication and negotiation techniques, preparing and conducting negotiation discussions, dealing with difficult negotiation partners and situations, reflecting on one's own appearance) - Confidence and sovereignty (e.g. sovereignty and authenticity, reflecting on and representing one's own point of view, techniques for dealing with objections, mastering challenging discussion situations)- Moderation, presentation and structuring meetings (e.g. Moderation, presentation and design of meetings (e.g. setting objectives, principles and roles, structure and planning, activating and involving participants, visualization techniques, dealing with disruptions and conflicts, special features of moderation and design of face-to-face vs. online/hybrid events) - Dealing with conflicts (e.g. types of conflict in the profession, conflict styles, conflict analysis and conflict resolution, moderation of conflicts, error culture, feedback culture). Feedback and dealing with mistakes (e.g. from problem orientation to solution orientation, giving and taking feedback, talking about critical topics, de-escalating emotional situations (fear, feeling attacked, etc.), dealing positively with mistakes, enabling joint learning from experience)Number of participants12 regular participants. In exceptional cases, a 13th participant (e.g. catch-up or quality assurance) at no extra cost.Scope/DatesThe in-house full-day trainings usually take place from 09:00 - 17:00, half-day trainings: usually 08:30 - 12:30 or 13:30 - 17:30. The times can vary and be arranged individually.3 framework agreements are planned to be concluded in this batch. At least 4 topics are to be covered.Target group: all employees of the company across all levels With the trainings in the area of "personality development and self-management" we support the employees of SNH to develop the full potential of their personality and to achieve goals successfully. Therefore, trainings in the area of "personality development and self-management" are an investment in the future and the personal growth of SNH employees.The trainings should cover, among others, the following topics:- Work organization and time management - Self-organization- Problem solving skills and solution orientation - Appearance and impact- Social skills in interaction- Personal development and learning - Job-related inner clarification and decision-making processes - Assertiveness and decision-making skills- Error culture- Creativity and innovation skills- Ambiguity/handling complexityThis list is not to be considered complete. Further contents in the subject area "Personality development and self-management" will be implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH.Number of participants12 regular participants. In exceptional cases, a 13th participant (e.g. catch-up or quality assurance) at no additional cost.Scope/DatesIn-house full-day trainings usually take place from 09:00 - 17:00, half-day trainings: usually 08:30 - 12:30 or 13:30 - 17:30. The times can vary and be arranged individually.It is planned to conclude 3 framework agreements in this batch.At least 6 topics are to be covered.Target group: all employees of the company across all levels We as a company Stromnetz Hamburg GmbH know that the challenges of modern working life can often bring stress and strain, which can have a negative impact on well-being and performance. We want to help our employees overcome these challenges and maintain and promote their well-being.For this reason, Stromnetz Hamburg GmbH would like to offer all employees ongoing in-house training aimed at supporting them in the areas of health and stress management. The trainings should be as practical as possible, based on proven methods and best practices, strengthen personal development and provide practical tools and techniques that help participants to promote their health.The trainings should cover the following topics, among others:- Resilience- Mindfulness- Work-life balance- Stress management- Dealing with pressure of expectations and performanceThis list is not to be considered complete. Further contents in the subject area "Health" will be implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH.Notes / Procedure / Scope- It is planned to conclude 2 framework agreements in this lot.- The provider should be able to cover at least 4 of the above-mentioned key topics.- Target group: all employees of the company across all levels- Estimated order volume (total across all framework agreement partners): approx. 15-40 days per year- The training courses should generally comprise 2 days. It is also possible to offer several one-day trainings with specific topics, which build on each other. The in-house full-day trainings usually take place from 09:00 - 17:00, half-day trainings: usually 08:30 - 12:30 or 13:30 - 17:30. The times may vary and can be arranged individually. At SNH we are aware of the fact that permanently developing executives are an essential part of a successful company. With our in-house leadership development, we support SNH leaders to further develop their leadership competencies, always oriented towards the challenges of the working world and the business environment today and tomorrow, and thus tailored to the specific needs and challenges at SNH.Topics such as mobile working, hybrid working, agile leadership, resilience, etc. are some of the topics that have been on the minds of leaders in recent years. Other topics will follow. For this reason, Stromnetz Hamburg GmbH would like to offer ongoing in-house training for its approximately 170 managers as part of its internal management development program. The training courses should be as practical as possible, based on proven methods and best practices, and provide a set of concrete strategies and options for action.The training courses should cover the following topics, among others:- Classic leadership tools (including delegating, leading with goals, conducting employee appraisals, giving feedback, making decisions and asserting oneself) Leadership in mobile and hybrid work, leadership of mixed teams, agile leadership)- Change management - managing change and leading through change- Error culture and my role as a leader- Solution and result orientation- Challenging and promoting employees- Coaching skills for leaders- Team and cooperation - Reflection, appearance and effect as a leader- Lateral leadership - Developing leadership competencies ("desire for leadership")This list is not to be considered complete. Further contents in the topic area "leadership development" will be implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH.Notes/procedure/scope- The provider should be able to cover at least 7 of the above-mentioned key topics.- Target group: all approx.160 managers of the company in 5 levels; team leaders, group leaders, department heads, division heads, management Our working world is constantly changing. Digitalization, automation, new work, work 4.0 and agility are buzzwords that are currently shaping working life and will do so in the future. We want to look ahead and continue to position Stromnetz Hamburg as an attractive employer. For this reason, Stromnetz Hamburg GmbH would like to offer either in-house training tailored to the company or have employees participate in public training on the topic. Please send us a quote for both options.With the trainings in the area of "Modern Working Worlds", we would like to cover the following topics, among others:- Basics Agile Methods: Design Thinking, Business Model Generation, Lean, Scrum, Kanban, OKR and others (comparison and interaction, practice transfer, basics and extension, mindset and culture)- Agile Project Management- Agile Leadership- Certification as Agile Coach- Certification as Scrum Master- Certification as Product OwnerThis list is not to be considered complete. Further contents in the topic area "Modern working environments" are implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH.Number of participants for in-house trainings12 persons regular. In exceptional cases, a 13th participant (e.g. catch-up or quality assurance) without additional costsScope/Dates for Inhouse TrainingsThe Inhouse full-day trainings usually take place from 09:00 - 17:00, half-day trainings: usually 08:30 - 12:30 or 13:30 - 17:30. The times can vary and be arranged individually.The conclusion of 3 framework agreements is planned in this batch.At least 3 subject areas are to be covered.Target group: all employees of the company across all levels Managers with general management responsibility have many tasks relevant to the success of the company at an overarching level. They are responsible for and shape the ecological, economic and social sustainability of the company. The decisions, actions and mindset of these executives permanently determine how a company develops. In order to better support our managers in meeting these requirements, we would like to strengthen their entrepreneurial leadership skills and provide them with additional know-how in the area of general management. Therefore, Stromnetz Hamburg GmbH would like to offer either an in-house "General Management" program of up to 5 days, tailored to the company, covering modules on the main topics mentioned below, or have employees participate in public trainings on the topic. Please send us a quote for both options. The following topics can be components / modules of the program or topics of the trainings: - Corporate management- Strategic management- Innovation management- Change management- The company in the modern working world (with a focus on the energy industry/utilities)- Entrepreneurial thinking and action- Municipal companies in the urban network Dates for in-house trainingThe in-house full-day training courses generally take place from 09:00 - 17:00, half-day training courses: generally 08:30 - 12:30 or 13:30 - 17:30. The times can vary and be arranged individually.Notes/procedure/scope- It is planned to conclude 2 framework agreements in this batch.- At least 4 subject areas are to be covered.- Several one-day modules with certain key topics can also be offered, which build on each other.- The "General Management" program is to comprise 3-5 days. The acquisition and teaching of digital skills are essential in all areas of the company. In order to be able to digitize processes and procedures at all, certain digital skills must be available in advance. Employees should also remain in dialog digitally and be able to learn about and exploit the advantages of online and hybrid collaboration. For this reason, Stromnetz Hamburg GmbH would like to offer either an in-house training tailored to the company or have employees participate in public training on the topic. Please send us an offer for both possibilities.The trainings should cover the following topics, among others:- General IT trainingso Adobe Acrobato Adobe Photoshopo MS Office trainings  OneNote Excel Word Access PowerPoint Outlook- Digital interaction and media competenceo Methods of digital collaborationo Digital organization of teamso Digital tools for interactive events and meetingso Didactics for live online formatso Visualization - basics and possible applications- 10-finger writingThis list is not to be considered complete. Further contents in the topic area "Digital" will be implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH.Number of participants12 regular participants. In exceptional cases, a 13th participant (e.g., catch-up or quality assurance) at no additional costScope/DatesOur in-house full-day trainings generally take place from 09:00 - 17:00, half-day trainings: generally 08:30 - 12:30 or 13:30 - 17:30. The times can vary and be arranged individually.It is planned to conclude 2 framework agreements in this batch.At least 2 subject areas are to be covered.Target group: all employees of the company across all levels Project work is an essential tool at Stromnetz Hamburg GmbH, the importance of which is constantly increasing. Managing projects or working successfully on projects places special demands on the leadership and methodological skills of employees. The aim of the training is to link the various topics of project management and to build up a holistic understanding of project management. In addition to the training content, particular attention is to be paid to quality assurance, documentation of the training and transfer into practice.The following project management training courses are to be offered:- Project management basics (including project management terms, project organization, project planning and start, project implementation, success factors in the project, resources and costs, project control, project completion, teamwork) - Offer of open trainings for "Basics of Project Management" - Offer to participate in open trainings IPMA Level D/C/B- Preparation for the IPMA Level D exam and certification by PM-Zert (Participants' experience in project management is an advantage, but is not required)- Preparation for the IPMA Level C/B exam and certification by PM-ZertNumber of participants12 regular participants. In exceptional cases, a 13th participant (e.g. catch-up) without additional costsScope/Dates- It is planned to conclude 2 framework agreements in this batch.- At least 3 subject areas are to be covered.- Target group: all employees of the company across all levelsOur work tasks are becoming increasingly dynamic and complex, transformation and change form daily challenges. Constant development is therefore a necessary part of professional life. The coaching format complements the personnel development measures already offered at SNH. - The enumeration of the topics is not to be considered as complete. Additional content in the respective topic area will be implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH. - Not all topics have to be covered, however, the minimum number of topics mentioned must be covered.- Professional implementation based on individualized method selection, the principle of "self-learning and help for self-help", ensuring the transfer to practice, working with homework, ensuring the professional reference and practical applicability.- The coach complies with his work assignment for job-related coaching, clear demarcation from other forms of necessary support.- The coach or mediator has demonstrably relevant education and training - Data protection and confidentialityGuarantee SNH requirements and no disclosure of information to third parties (also internally)- The working approach is solution and resource oriented, systemic in the way of thinking and working, open-ended and non-intentional.- At the beginning of the working process, a clarification of goals takes place, if necessary Free preliminary meeting (approx. 15 minutes) to get to know the coach and coachee, in order to ensure on both sides that a constructive working relationship is likely.- Presence coaching can take place both on the premises of SNH and in the coach's own premises- Coaching should be possible in individual or group format as required. The coaching sessions should cover the following topics, among others:- Social competencies (expanding social skills and communication skills, conducting conversations, negotiating, dealing with conflicts...)- Personal competencies (developing growth mindset, women in leadership positions, stress management and resilience, reflection skills, inner clarification and decision-making processes...) - Leadership competencies (employee and team development, potential development, role identification, lateral leadership...) - Methodological competencies (improvement of work and self-organization, problem-solving ability and solution orientation, prioritization and focus formation, dealing with complexity/ambiguity...).)- Entrepreneurial competence (customer orientation, accompanying change processes, decision-making and enforcement, goal and result orientation...)- Conflict moderation (mediation of various conflictual issues)- Mediation (conducting mediations, crisis intervention, conflict analysis and diagnosis, process support for finding solutions)This list is not to be considered complete. Further contents in the subject area "Coaching and Mediation" will be implemented in coordination with the service provider and according to the needs of Stromnetz Hamburg GmbH.- It is planned to conclude 4 framework agreements in this lot.- Target group: all employees of the company across all levels- At least 5 subject areas are to be covered.- Estimated order volume (total across all framework agreement partners): 10 coaching processes per year.

Opportunity closing date

06 November 2023

Value of contract

to be confirmed