Ireland - Communication software package
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Details
Provided by
- Opportunity closing date
- 18 October 2023
- Opportunity publication date
- 15 September 2023
- Category
- 48510000
- Value of contract
- £1m-5m
- Your guide to exporting
Description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
- Opportunity closing date
- 18 October 2023
- Value of contract
- £1m-5m
About the buyer
- Address
- Citizens Information Board Ground Floor, George's Quay House, 43 Townsend Street, Dublin 2 Dublin D02 VK65 Ireland
- Contact
- shona.geraghty@ciboard.ie
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