Apple devices and ancillary items

Description

1. Background

The NCI Agency provides services via managed Apple mobile devices such as phones and tablets. Currently the Agency manages a fleet of around 3,000 mobile devices spread across all 31 NATO nations and multiple NATO Commands with the anticipation to grow.

2. Project Scope

2.1 NCI Agency potentially has a growing requirements to procure, provision, manage, maintain and decommission larger number of iOS/iPadOS based devices, however, the Agency does not have a preferred vehicle for the procurement of such devices and services.

2.2 The intention is to establish a framework contract for procurement of COTS Apple devices, accessories and related provisioning services for the NATO Command Locations.

2.3 The acquired devices shall be automatically enrolled and consequently managed by existing NATO-owned mobile device management solution.

2.4 The framework contract will provide an overarching set of terms and conditions and establish a priced catalogue of the requirements.

2.5 The Agency wishes to explore opportunities to move to a subscription-based device as a service (DaaS) managed service model inclusive of hardware, support, maintenance and lifecycle management with regards to mobile phones and tablets. Thus, the contractor shall provide, in addition to one-off purchase prices, firm fixed lease prices for the periods detailed in Annex C. Other supporting documentation and information concerning the lease option is also desired.

2.6 The Agency intends to use a centralised procurement, service reporting and billing from its headquarters in Belgium for all devices and services ordered to all NATO nations.

2.7 When the Agency identifies the requirement, a task order will be placed against the contractor catalogue which will be developed under the Invitation for Bid (IFB) proposal.

2.8 With the framework contract established, a contractor catalogue will be agreed and further developed and maintained by the contractor.

2.9 The contractors catalogue and the subsequent task orders will have a strict limited order acknowledgement and execution period. The Agency seeks to award task orders and have services provided in line with the Bidding Sheets which will be issued under the IFB.

3. Geographical scope

3.1 All responders must be authorised Apple resellers and capable of providing goods and services including warranty services and licenses in all NATO countries, as detailed below.

3.2 The contractor shall provide devices and services to all authorised NATO Command Locations in Europe and North America including any of NATO’s Affiliates, upon issuance of task orders in accordance with the terms of the contract. The list of existing affiliates is available at: http://www.nato.int/cps/en/natolive/structure.htm

3.3 The contractor shall provide delivery and pick up services to and from private addresses (that is deliver a pre-provisioned device and/or pick up old device) in NATO nations.

Opportunity closing date

26 June 2023

Value of contract

£100k-1m

The buyer is happy to talk to

manufacturers, wholesalers, distributors, agents, consultants